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Support

Support 

1. General Contact Info

  • Email: [email protected]

  • Phone +1(855)600-7545

  • Business Hours: Monday–Friday, 9am–6pm PST

  • Location: Southern California (Remote & Local Services)

2. FAQs Section

Address common questions like:

  • How do I book a strategy call?

  • What’s included in monthly packages?

  • Can I reschedule my shoot?

  • How do I access my CRM dashboard?

  • Where can I see my video performance stats?

3. Client Resources / Login Links

If you use our platform

  • 🔐 Client Dashboard Login – app.vadmediagroup.com

4. Response Time Promise

“We typically respond within 1 business day. For urgent issues related to active projects, please include ‘URGENT’ in your subject

Some Tips For Our Patients

Media Tips (Video & Photo Production)

Make the most out of your shoot and final content:

  • Come prepared with 2–3 key messages or service highlights

  • Wear clean, brand-appropriate outfits — avoid busy patterns

  • Don’t aim for perfection — aim for authenticity

  • Use vertical videos for Reels, Stories, and TikTok

  • Reuse content in different ways: testimonials, behind-the-scenes, ads

  • Ask for multiple thumbnail options to test engagement

Social Media Management

Keep your page consistent and engaging:

  • Post at least 3–4 times per week to stay relevant in the algorithm

  • Use high-performing hashtags and location tags

  • Mix formats: Reels, carousels, single-image posts, and stories

  • Engage with comments and DMs within 24 hours

  • Pin your most valuable posts (FAQs, results, offers)

  • Turn client success into posts: before/aft

Meta Ads Tips (Instagram & Facebook)

Get better ROI from your paid campaigns:

 

  • Always start with a clear campaign goal (brand awareness vs. lead gen)

  • Use short-form video content (under 30 sec) for higher ad engagement

  • Rotate 2–3 creative variations to avoid ad fatigue

  • Use strong CTAs like “Book Now,” “Get a Free Consult,” or “Learn More”

  • Don’t expect viral results — success comes from consistency + testing

  • Track ad performance weekly in your dashboard and adjust accordingly