Find quick answers to common questions about our services, process, and support.

1. How do I book a strategy call with your team?

You can book a free strategy call directly through our website or by visiting calendly.com/vandermediagroup. Choose a time that works best for you, and we’ll connect to discuss your goals, audience, and how we can help you grow with video.

🎥 2. What’s included in your monthly packages?

Our monthly packages include:

• A custom video marketing strategy

• Filmed & edited video content for social media and ads

• Branded photography (optional add-on)

• Performance tracking through our CRM dashboard

• Ongoing support and strategy updates
  Each package is tailored based on your business size, content needs, and growth goals.

✏️ 3. How do I submit content requests or revisions?

Current clients can submit content requests or revision notes through our Client Portal or by emailing us directly at [email protected]. You’ll receive a form to upload any details, notes, or scripts needed.

⏳ 4. What’s the typical turnaround time for edited videos?

We aim to deliver most edited videos within 7–10 business days after the shoot or receipt of all assets. For urgent projects or same-week delivery, please contact us — we offer rush editing for an additional fee.

🔐 5. How do I access my CRM dashboard and analytics?

Once you become a client, you’ll receive login credentials to your personalized CRM dashboard, which includes:

• Video performance tracking

• Lead capture and management

• Email and SMS marketing tools

• Appointment scheduling
  Accessible via web and mobile app.

📲 6. Can I see how my videos are performing?

Yes! With our included SaaS platform, you can track your video views, lead generation, conversion rates, and more — all from one dashboard on your computer or phone.

🗓️ 7. Can I reschedule a content shoot or strategy session?

Absolutely. Please give us at least 48 hours’ notice to avoid a rescheduling fee. You can reschedule directly through your booking confirmation email or contact us at hello@vandermediagroup.com.

💳 8. What payment methods do you accept?

We accept major credit cards, debit cards, ACH, and bank transfers. Payment links are provided through secure invoicing platforms (Stripe, PayPal, or our CRM system).

📩 9. I tagged your page in a post — can you feature me?

We love sharing our clients and community! Tagging us doesn’t guarantee a repost, but we always review submissions. You can also email us content you’d like to submit for a potential spotlight.

❌ 10. What if I need to cancel my service?

We understand circumstances can change. You can cancel any monthly retainer with a 14-day written notice before your next billing cycle. For custom projects, cancellation terms are outlined in your service agreement.